Terms of Service

1. Service Agreement

By subscribing to the Home Comfort Club, you agree to the terms outlined here. The Home Comfort Club is a subscription service provided by Home Comfort Air for the maintenance and servicing of residential air conditioning systems in South East Queensland (Gold Coast and Brisbane regions).

2. Minimum Commitment & Lock-In Period

All membership subscriptions (Basic Saver and Family Comfort) require a minimum 12-month commitment from the date of sign-up. By subscribing, you agree to pay the monthly fee for the full duration of this initial term regardless of whether included services are utilised.

3. Cancellation

You may request cancellation at any time; however the following conditions apply:

• Within the initial 12-month term: The remaining balance of your contract will be charged in full at the time of cancellation. For example, if you cancel after 4 months, the remaining 8 months of fees become immediately payable.
• After the initial 12-month term: Memberships can be cancelled at any time with 30 days' written notice. Your membership will remain active until the end of that 30-day notice period.

No refunds are issued for partial billing periods already processed.

4. Included Services & Eligibility

Included services are subject to the following conditions:

• First service: Members are eligible to book their first included service as soon as their initial payment is successfully processed — there is no waiting period.
• Basic Saver: Includes 1 service per 12-month membership year, available from sign-up.
• Family Comfort: Includes 2 services per 12-month membership year. The first is available immediately on sign-up; the second becomes available from the 6-month mark.
• It is the member's responsibility to contact Home Comfort Air to schedule their included service(s). A reminder will be sent 30 days prior to the due date.
• Included services that are not utilised within the membership year do not carry over to the following year.

5. Service Scheduling & Missed Appointments

Service visits are scheduled at mutually agreed times. Home Comfort Air will make reasonable efforts to attend at the agreed time. If a member needs to reschedule, at least 24 hours' notice is required. Missed appointments with less than 24 hours' notice may be forfeited from the member's included service allocation for that year.

6. Priority Scheduling

Family Comfort members are entitled to priority scheduling, meaning they are moved to the front of the dispatch list during high-demand periods (e.g., peak heatwaves or cold snaps). Priority status does not guarantee same-day attendance but ensures preference over non-priority bookings.

7. Repair Discounts

Repair discounts (5% for Basic Saver, 10% for Family Comfort) apply to standard parts and labour rates on work carried out by Home Comfort Air. Discounts cannot be combined with any other promotional offers or applied retrospectively to completed invoices.

8. Customer Portal

Basic Saver and Family Comfort members are provided access to the Home Comfort Club member portal. Portal access is issued via email upon successful sign-up. The portal allows members to view their service history, manage membership details, update billing information, and track upcoming services. Home Comfort Air reserves the right to modify or discontinue portal features with reasonable notice.

9. Service History Transfer

Members who are selling their property may request a transfer of their full service history to the new owners. This transfer is subject to both parties agreeing to the transfer and the new owner accepting the current membership terms, or a new membership being established. Contact us to arrange a transfer prior to settlement.

10. One-Off Services

One-off services are a single, non-recurring service with no membership commitment. One-off services do not include priority scheduling, repair discounts, reminder services, or customer portal access. Payment is processed in full at the time of booking.

11. Payments & Billing

All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST (10%) is added at checkout. Subscription fees are charged monthly via secure direct debit processed through Stripe. Payments are due at the start of each billing period. In the event of a failed payment, Home Comfort Air reserves the right to suspend services until the outstanding amount is resolved.

12. Service Area

Home Comfort Club services are available to residential properties within the Gold Coast and Brisbane regions of South East Queensland. Availability in specific areas is subject to technician capacity and may vary during peak periods.

13. Limitation of Liability

Home Comfort Air is not liable for any indirect or consequential damages arising from the use of our services beyond the total value of fees paid by the member in the preceding 12-month period. Nothing in these terms limits any rights you may have under Australian Consumer Law.

14. Changes to These Terms

Home Comfort Air reserves the right to update these terms at any time. Members will be notified of material changes via the email address on their account with at least 14 days' notice before changes take effect. Continued use of the membership after that date constitutes acceptance of the updated terms.

15. Contact Us

For questions about these terms or to submit a cancellation request, contact us at info@homecomfortair.net.au.